When every minute
matters.
Ambulance dispatch, non-emergency medical transport and cold-chain logistics for biological material, with the traceability that healthcare demands.
EMS · NEMT · Cold-Chain
In medical transport, every decision is critical.
Emergency incidents, scheduled patient transfers and cold-chain loads share the same fleet, with different priorities, vehicle requirements and compliance windows.
FLEETS.GR evaluates every call in real time and automatically assigns the suitable unit, with full documentation from call to handover.
Medical technology at the decision center
- Response times, the closest suitable unit is assigned automatically.
- Vehicle & crew requirements, every incident to the right resource.
- Cold-chain compliance, continuous temperature logging on every route.
- Full documentation, every transport documented for audit and billing.
From call to handover, with full traceability.
The platform connects to call centers, hospitals and labs, evaluates every request and automatically assigns the optimal unit.
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01
Intake
Call centers, hospitals, clinics and labs connect via API, with no changes to existing systems.
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02
Triage
Emergency, NEMT and cold-chain loads enter one unified queue, ranked by clinical priority and time windows.
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03
Match
ETA, vehicle suitability, crew certifications and temperature windows are scored simultaneously to find the right unit.
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04
Dispatch
The unit is assigned automatically or the request is routed to the dispatcher for an immediate human decision.
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05
Hand over
Live tracking, temperature logging and digital handover with signature at the receiving facility.
More than the distance.
Every call is scored across clinical and operational criteria before a unit is assigned.
ETA vs SLA
Each unit's response time measured against the incident's response target.
Vehicle & crew suitability
Unit type, equipment and crew certifications per incident type.
Unit availability & utilization
Balance between emergency coverage and scheduled transports.
Cold-chain compliance
Temperature windows and transport duration for biological material and pharmaceuticals.
Incident priority
Emergency vs scheduled, the queue reorders dynamically.
Cancellation / delay probability
Predictive models estimate the cancellation or delay risk of every transport.
Every receiving facility connected, every transport recorded
One platform for EMS, NEMT and cold chain.
Priority dispatch, scheduled appointments, telematics and temperature sensors in one flow designed for healthcare requirements.
The goal: faster response and full compliance, with the same fleet.
The unit clears ETA, suitability and compliance thresholds, dispatch happens automatically.
Outside the coverage zone or no suitable unit, the request is declined immediately.
Routed to your dispatcher for an immediate human decision.
You set the protocols. The system assigns inside them.
- ETA targets per incident priority.
- Temperature windows per load type.
- Required crew certifications per transport.
- Minimum emergency coverage per zone.
It learns from every call.
AI & ML models analyse response times, hospital demand patterns and traffic by hour, continuously refining unit positioning and assignment.
- Learns each facility's demand patterns.
- Adapts to dialysis and visiting-hour schedules.
Live in days, not months.
No changes to existing systems. The platform runs independently and connects directly to hospital and lab APIs.
Built for medical transport operations.
Emergency response
Priority dispatch for ambulance fleets, the closest suitable unit is assigned automatically, every second accounted for.
Non-emergency medical transport (NEMT)
Scheduled patient transfers with recurring appointments, vehicle requirements and crew coordination.
Hospital & clinic transfers
Inter-facility transport with facility handover workflows and complete transport documentation.
Labs, diagnostic centers & pharma
Cold-chain transport of biological samples and pharmaceutical loads under continuous temperature control.
Temperature-controlled. End to end.
High-precision IoT sensors monitor conditions throughout the journey. Deviations trigger instant alerts, every reading is logged for compliance, and the full history follows the load from pickup to final destination.
In practice.
EMS dispatch and cold chain on FLEETS.GR.
EMS Dispatch, ambulance fleet management
Cloud dispatch, real-time tracking and API integrations for emergency and non-emergency medical fleets.
Read → Case studyCold chain, biological material transport
Advanced telematics and temperature sensors set a new standard for sensitive medical loads.
Read →The FLEETS.GR ecosystem.
The Health sector is part of a single platform with four specialized sectors.
Transfers
Airport transfers, taxi & minivan fleets, shuttle services and travel agencies.
View sector → 03Logistics
Courier, last-mile and B2B distribution, including Maritime & Delivery.
View sector → 04Digital Revenue Manager
Dynamic pricing and automatic accept, reject or review decisions for every booking.
View sector →Let the engine assign the right unit to every call.
Connect your channels and put the platform to work on your medical transports, no setup required.